QUESTIONS? WE'LL ANSWER.

ParentEdge is a small operation — when you email us, a real person reads it. We aim to respond within one business day.

Best for billing questions, account issues, technical problems, or product feedback. Include your account email if you have one — it helps us help you faster.

A FEW COMMON REASONS PEOPLE WRITE.

If you're wondering whether your question belongs here — it does. Send it.

Billing & subscriptions

Trial questions, plan changes, refunds, invoices, or anything related to charges on your account. You can also manage your subscription directly from your account page.

Technical issues

Something broken? A response that didn't make sense? A page that won't load? Tell us what you were doing when it happened — we'll get to the bottom of it.

Account help

Trouble signing in, can't access your athlete's profile, want to delete your account or export your data — we'll handle it.

Product feedback

Something you wish ParentEdge did differently, an output that didn't land, a feature you'd like to see. We read every note and most of them shape what we build next.

Press, partnerships, schools, clubs

Working on something where ParentEdge might fit? Use the same email and we'll route it to the right place.

Your privacy: Your kid's information stays yours. We don't sell it, and we never use it to train AI models. The kid never logs in — this is your space, not theirs. Email us anytime to export or delete your data.

One note: ParentEdge is not a substitute for professional medical, mental health, or athletic-training advice. If your athlete is dealing with an injury or a mental-health concern, please contact a qualified professional directly.